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How do I get a food parcel?


It works on a referral system where care professionals such as housing charities, social workers, children's centres, health professionals and others identify people in crisis and issue them with a foodbank voucher.  This order is then phoned through to the food bank number where details are given for pick up at an agreed time either by the client or their representative.

What will be in the food parcel?


The food parcel contains a three day supply of meals including breakfast, lunch and dinner.  Each parcel will contain enough food for those specified on the voucher from a single person to a family. These parcels include extra items over and above the basics, such as jam, biscuits etc as donations allow.


What happens if I have a food allergy?


This should be highlighted on the voucher which will be filled in by one of our referral partners. Please make sure that you highlight this to them or any other food preference eg. Vegetarian.


How do we get the food?


Food comes from various sources, non-perishable, in-date food is donated from Churches, schools, individuals and local businesses.  Supermarket collections are another major source of our donations where shoppers are asked to buy an extra item or two for local people in crisis.


If would like to donate food or you are interested in volunteering then please see our ‘How can I help’ page.


How is it stored?


Volunteers sort food, date it and shelve it, in date and product order so that it is ready to be made into food parcels for people in need.  Parcels are made to a specific order ensuring that nutritional meals can be made from various ingredients.

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Hospitality and Hope

Hampden Street Operations Centre,

Hampden Street,

South Shields.

NE33 4JR



Email: info@hospitalityandhope.co.uk


Opening Times


Tuesday 10am-11am

Thursday 10am -11am


“What good is it, my brothers, if someone says he has faith but does not have works? Can that faith save him? If a brother or sister is poorly clothed and lacking in daily food, and one of you says to them, “Go in peace, be warmed and filled,” without giving them the things needed for the body, what good is that? So also faith by itself, if it does not have works, is dead.” - James 2:14-17

Two short videos showing the work of our food bank.